2009 IT Skill And Salary Report


Copyright ©2009 Global Knowledge Training LLC. All rights reserved. 2

2009 IT Skills and Salary Report

2009 2008

Base Salary

$81,600 $73,900

Received a Raise

70% 80%

Raise/Increase Amount

6% 4%

Received a Bonus

46% 49%

Average Bonus

$8,575 $3,937


42 43

Years in IT

15 14

Male vs. Female

3.3:1 3:1


67% have at least

a 4-year degree

59% have at least

a 4-year degree

Figure 1

Participant Profile

Figure 2












Not Very





At All


Overall Job Satisfaction


For the second year in a row, Global Knowledge and TechRepublic

have partnered to create a comprehensive IT salary survey. With

over 14,150 responses, the 2009 report has turned out to be one

of this year’s most relevant and revealing salary surveys in the

industry. (See page 7 for survey methodology.)

Despite the current economic pressures, the salaries of IT professionals

did post a 10% gain over the results reported in our

2008 IT Skills and Salary Report

. In 2009, the average base salary

increased from $73,900 in 2008, to $81,600. While the average

base salary grew, the number of professionals who received raises

and bonuses decreased slightly.

The average age and experience of survey participants revealed

a slight change from last year, remaining fairly consistent overall.

However, there was an increase in the education level of this

year’s participants as compared to 2008. Specifically, the number

of respondents having at least a 4-year degree grew by 8 points

over last year.

Job Satisfaction and Money

The vast majority of IT professionals are satisfied at work with

4 out of 10 being either ‘very’ or ‘extremely’ satisfied with

their jobs

(Figure 2). Indeed, the results show a direct correlation

between job satisfaction and the amount of money that

one is paid

(Figure 3). Since more money equals greater job

satisfaction, one could infer that for some, money does buy


at least at work.

However, more than half (57%) of the respondents feel they

should be making more money. Those who feel they are compensated

fairly make an average of $91.3K, while those who

expressed that they should be earning more have a salary of

$73.5K. Though the majority of IT professionals seem to be

satisfied with their current jobs, it is not preventing 37% of them

to start looking for new opportunities. Nearly 20% are either

actively looking or will be looking within the next three months.

Figure 3

Average Salary Based on Overall Job Satisfaction

10k 20k 30k 40k 50k 60k 70k 80k 90k 100k

Extremely Satisfied

Very Satisfied


Somewhat Satisfied

Not Very Satisfied

Not Satisfied At All







Copyright ©2009 Global Knowledge Training LLC. All rights reserved. 3

Base Pay, Bonuses, and Benefits

Approximately 7 out of 10 IT professionals received an increase

in base salary in the past 12 months, an average increase of 6%.

The average base salary increase was $5,077 and the median

base salary increase was $3,500. Sixty-five percent of respondents

received an increase of $5,000 or less, while 22% received

an increase between $5,000 and $10,000. The remaining 13%

received an increase in their base salary of $10,000 or greater.

Nearly half (46%) of IT professionals received a bonus in the

past 12 months and 36% anticipate that they will receive a bonus

in 2009. The average bonus paid out in the past 12 months

was $8,575, with the median bonus being $5,000. In fact, nearly

3 out of 10 IT professionals received a bonus of $10,000 or more

in the past 12 months and about half received less than $5,000.

Of those who received a bonus, 22% were given between $5K

and $10K.

In addition, IT professionals receive a variety of benefits: 401K

or retirement program (83%); insurance (77%); life insurance

(70%); employer-paid training (55%); and profit sharing (23%).

Budget and Benefit Reduction

Budget cuts are an unfortunate reality that many companies will

face in 2009. Based on a January, 2009 survey supplement, 84%

of companies reported that they have already imposed costcutting












< $40k

$40k - $50k

$50k - $60k

$60k - $70k

$70k - $80k

$80k - $90k

$90k - $100k

$100k - $110k

$110k - $120k

$120k - $130k

$130k - $140k

$140k - $150k

> $150k














Salary Range of Respondents

Figure 5

Figure 7

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Vacation / Personal / Sick Leave

401k or Retirement Program

Dental Insurance

Health Insurance

Life Insurance

Employer Paid Professional Training

Profit Sharing








Benefits Received Past 12 Months

Figure 6

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%








Personal Performance

Company Profit Sharing

Meeting Project Goal


Premium Skills Bonus

Retention Bonus

New Hire Signing Bonus

Factors Considered to Determine Recent Bonus

Copyright ©2009 Global Knowledge Training LLC. All rights reserved. 4

Certification Salary Base*

CCNA Routing and Switching

$81.3K 1,495

ITIL Foundation Certification

$98.9K 1,328

PMP - Project Management Professional

$103.1K 821

MCSE on Windows Server 2003

$81.8K 818

MCSA on Windows Server 2003

$74.4K 619

CompTIA Network+ Certification

$70.7K 485

CompTIA A+ Certification

$68.1K 445

CCNP - Cisco Certified Networking Professional

$96.4K 386

MCDST: Microsoft Certified Desktop Support Tech

$63.5K 303

MOS: Microsoft Office Specialist

$71.2K 288

CISSP - Certified Info Systems Security Professional

$103.5K 263

CCDA - Cisco Certified Design Associate

$94.4K 229

ITIL Practitioner Certification

$103.7K 200

CompTIA Security+ Certification

$75.1K 165

CCNA Security

$87.5K 153

ITIL Service Manager Certification

$103.9K 153

MCTS: Windows Vista – Configuration

$70.9K 134

CCDP - Cisco Certified Design Professional

$103.8K 112

CCNA Voice

$89.1K 109

Figure 9 * Number of Survey Respondents

Salaries by Popular Certifications

Hiring freezes and travel budgets are obvious targets. Specifically,

salaries have been frozen for 43% of responders, while

bonuses have been eliminated for 30%. To date, a majority of

401k matches have been preserved, with only 13% reporting the

elimination of this benefit.*

* This data is from a January, 2009 survey of the “IT Professional Advisory Panel,” a blind

panel comprised of IT professionals from multiple sources. Survey data was collected by

Vision Critical, LLC.

Training, Certification, and Your Salary

As detailed in

Figure 8, job performance is the single greatest

contributing factor to a higher base pay. Therefore, for some, the

question becomes one of how to improve job performance. One

key factor to consider is the impact of training and certification.

According to those surveyed, 87% who have attended training

claim they are more productive in their job role. In addition, 64%

stated that the training that they received had a measurable

impact on their salary.

The relationship between training and pay is further validated

when examing the base pay of those who attended training over

the past 12 months. Nearly 75% of IT professionals who attended

training earned an average base salary of $82.8K; those who

did not attend training earned an average of $78.4K.

When we asked IT professionals whether they attended training

this year, the percent of those who trained stayed consistent,

regardless of their years of career experience. Clearly, then, the

benefits of training are visible in all stages of a career in IT.

Certification is another demonstrated way to improve job

performance. According to our survey, 3 out of 4 IT professionals

say that they’ve become more productive after receiving

their certifications. Further, 67% of hiring managers believe that

certifications impact the salaries of potential employees. These

results illustrate the importance of certification-based training.

Indeed, nearly 6 out of 10 people we surveyed reported that a

key motivator in the decision to train in the next 12 months is to

earn a certification or to recertify.

Job Roles and Your Salary

The IT industry consists of professionals with dozens of job roles

across several different levels of job responsibility. Nearly half

(46%) are at staff level, while 3 out of 10 hold middle management

positions. Eleven percent of the industry consists of senior

managers, while 10% are supervisors. Only 4% of IT professionals

in the industry hold executive management positions.

Click here to view average salaries

of additional certifications.

Figure 8

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%









Performance on

current job

Standard Company Increase

Cost of Living Increase

Additional Responsibilities in Current Position

Promotion Within Company

New Assignment in Current Company

Promotion to Another Company

Change at Same Level to Another Company

Primary Factors That Effect Base Salary Increase

Copyright ©2009 Global Knowledge Training LLC. All rights reserved. 5

We also looked at the average base salaries across several levels

of responsibilities within an organization. The average base salary

for executive management is $128.2K, while senior managers

earn an average base salary of $106K. Middle managers are

earning an average of $86.2K, while supervisors an average of

$79K. The average base salary for all IT staff is $69.6K.

Job titles within the IT industry can vary, depending on the employer.

In some organizations, IT professionals have job responsibilities

that are reflected in specific, or even unique, job titles.

The top 20 job titles as reported by our survey respondents, and

the associated salaries, are illustrated in

Figure 10.

Over 33% of IT professionals have budget responsibility in their

organizations. As one would expect, there is a direct correlation

between responsibility and earnings. Those with budget

responsibility earn an average base salary of $93.6K, while those

without reported an average base salary of $75K. These averages

represent all levels of job responsibilities, from entry-level

staff through executive management.

Thirty percent of respondents with staffing responsibilities earn

an average base salary of $97.6K, while those who are not

responsible for hiring, earn an average base salary of $72.5K.

Company Size and Salary

While there are unique benefits associated with working for

a smaller company, pay is not one of them, according to our

survey participants. Indeed, the results of our survey showed a

distinct advantage in terms of company size and salary. Approximately

half the IT professionals we surveyed work with

fewer than 25 other IT staff at their location. When comparing

their salary to peers working in companies that employ larger IT

staffs, there was a significant difference. IT professionals working

with an IT staff of less than five people earn an average base

salary of $68.8K, while those who work with over 500 IT staff

earn an average $97.7K. This year, the larger the IT staff, the

higher the reported average base salary.

The staffing size of the employer, and correlating bigger is better

viewpoint, were upheld. When we analyzed average base salary

versus the total number of employees, the results showed that

as the number of employees increased, so did the base salary.

Salary by Industry

From government to banking to retail, IT professionals play a vital

role in the success of each industry. As systems become more complex,

the need for skilled workers increases.

Figure 11 illustrates

Title Salary

Business Analyst




Computer Security Specialist


Computer Software Engineer


Database Administrator


Help Desk Support


IT Administrator


IT Analyst


IT Consultant


IT Director


IT Manager


IT Project Manager


IT Specialist


IT Supervisor


IT Technician


Network Administrator


Network Engineer


Project Manager


Systems Administrator


Systems Engineer


Figure 10

Top 20 Titles by Number of Responses

Figure 11

Industry % IT Staff Base Salary

Government 9.6% $77.5k

Healthcare 8.8% $78.1k

Education 8.3% $63.7k

Manufacturing 6.7% $80.2k

Information Technology/Services 6.4% $85.1k

Financial 5.6% $89.3k

Insurance 4.1% $87.9k

Telecommunications 4.1% $88.1k

Computer Software 2.9% $92.8k

Computer Services 2.9% $83.4k

Banking 2.8% $79.6k

IT Consulting 2.6% $90.7k

Retail 2.4% $85.3k

Aerospace/Defense 2.2% $88.6k

Range of Industries of Respondents

Copyright ©2009 Global Knowledge Training LLC. All rights reserved. 6

New Jersey


Washington, DC








Figure 12

Top 5 States by Salary



South Dakota


North Dakota






Figure 13

Bottom 5 States by Salary

Nationwide Salary Comparison

Figure 14










National Avg. $81.6K

West North Central


East South Central


Middle Atlantic


New England


South Atlantic


West South Central


East North Central









Pacific Mountain





North Central


South Central




North Central


South Central



New England

the wide range of industries in which our survey respondents are

employed and their corresponding base salaries. In addition to

ranking high in percent of IT staff employed, the Computer Software,

IT Consulting, and Aerospace/Defense industries rank near

the top in the base salaries offered.

The highest paying industries for IT professionals are: Business

Consulting ($99.6K), Biotechnology ($99.4K), Accounting ($93.7K),

Computer Software ($92.8K), Information Systems ($92.5K), Pharmaceuticals

($91.8K), Computer Hardware ($91.5K), Consumer

Goods ($90.9K), IT Consulting ($90.7K), Publishing ($90.2K),

Professional Services ($89.7K), and Aerospace/Defense ($89.3K).

Salary by State and Region

In addition to your skills, knowledge, and the staff size of your

employer, where you live affects your salary. As stated in the

introduction of this report, the average national base salary for

2009 is $81.6K. Some of the highest IT salaries in the country

are found in New Jersey ($94.9K), District of Columbia ($94.7K),

Maryland ($93.0K), Connecticut ($90.9K), California ($90.5K),

and Virginia ($90.3K)

(Figures 12 and 13).

On a regional level, the Northeast and West command average

salaries that are above the national average of $81.6K. The average

salary in the Northeast is $85.8K, while salaries in the West

Click here for a complete list

of salaries by state.

Copyright ©2009 Global Knowledge Training LLC. All rights reserved. 7

average $83.9K. While the average salary in the South is below the national average, the South Atlantic Division

is noticeably strong at an average of $83.4K. The salaries in the Midwest trend on the lower end of the scale;

only Illinois and Minnesota are above the national average

(Figure 14).


Despite the current economic climate, IT professionals still emphasize the importance of training and certification

in ensuring productivity in their current job roles as well as marketability while engaged in job searches.

In fact, while budgets tighten and the need for efficiency increases, IT professionals seek a broader skill set for

ensuring the success of current and future IT career endeavors.

As well, the majority of IT professionals say higher salaries would increase their job satisfaction. Some other

contributing factors include more training, certifications, more responsibility, a promotion, job security/stability,

less stress, better management, employee recognition, the ability to telecommute, more staff, less travel, and

growth opportunities.

Survey Methodology

The Global Knowledge/TechRepublic 2009 Salary Survey was conducted online from October 20 to November 11,

2008. Over half a million survey invitations were e-mailed to recipients from the databases of Global Knowledge,

TechRepublic, and other vendors. Links, including the survey invitation, were also provided in online newsletters.

The 2009 IT Salary Survey yielded more respondents than any other salary survey in the industry, with a base of

14,159 U.S. IT professionals. This online survey was powered by Vision Critical, LLC and tabulated using Uncle

Software (cross tabulation software).

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business training. We deliver via training centers, private

facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training

programs and learning services. Our more than 700 courses span foundational and specialized training and

certifications. Founded in 1995, Global Knowledge employs more than 1,200 people worldwide and is headquartered

in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and

Stowe. For more information, visit


About TechRepublic

TechRepublic provides IT leaders and IT workers with resources to help meet the day-to-day demands for best

practices and decision support. TechRepublic’s members, representing all segments of the IT industry, turn

to the site for information, advice, and tools to help them perform at the highest level. Both an online trade

publication and a massive online community, TechRepublic provides IT professionals with the ultimate peerto-

peer experience for information gathering and problem solving. Now part of CBS Interactive, TechRepublic

was founded in 1999 in Louisville, Kentucky, where its editorial team still has its headquarters today. For more

information, visit


Primary Research

Susan Ferrari is the Senior Market Research Manager at Global Knowledge Training LLC. Susan has more than

20 years of experience designing and conducting market research in the IT industry with market research positions

at PC Magazine (Ziff Davis Media), CRN (CMP Media), The New York Times, and DataWorld Research, Inc.