Remote Support

 


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Our remote services  Include

  
Spyware Removal
Have a feeling you're being watched?  Spyware has become a big problem and one that is not easy to deal with.  Our remote support gurus are ready to hunt down these pesky intruders and eliminate them!

Your Tech will... 

  • Search and locate the spyware on your computer
  • Remove  spyware program from your system

 

Virus Removal
The doctor is in!  Our remote support gurus are experts at virus removal.  A Tech will connect to your computer, find the virus, destroy the virus and get you back in action. 

Your Tech will... Search and locate the virus on your system

  • Remove the virus from your computer

 

Internet Connection Assistance
Out of touch?  No problem.  Our remote network and Internet service techs can get you back online...fast!*

Your Tech will... 

  • Perform a full diagnostic of your existing Internet service
  • Troubleshoot to determine the nature of your problem
  • Repair the problem and get you back online

 

Wireless Network Repair
Is your wireless network down?  Our remote network gurus have seen it all.  A Tech will connect directly to your system and have you back on track in no time!

Your Tech will... 

  • Diagnose and troubleshoot to determine the problem.
  • Repair your network.

 

Computer Repair
Is your computer too slow, not responding, crashing, or just acting strange?  Our remote gurus can help!

Your Tech will... 

  • Diagnose and troubleshoot to determine the problem  
  • Repair the problem
 
Software Assistance
Do you need help installing, removing or configuring your productivity software?  A remote service guru can get you on the right track!

Your Tech will...  

  • Assist with software installation, troubleshooting or repair for one software title (i.e., Excel, FrontPage, Fireworks, Quick Books, Outlook, etc.)  Operating system software is not included in this service.
  • Assist with configuration of your new software

 

Peripheral Installation 
Our remote Tech can assist you with the set up and installation of a wide variety of computer peripherals.  From printers and faxes, to keyboards and cameras, our gurus have you covered!

Your Tech will... 

  • Assist with the installation of one peripheral device (camera, printer, mp3 player, etc.)
  • Assist with the configuration of your new peripheral
 
Network Security Check
Is network security on your mind?  Well, it should be!  Your network might not be as secure as you think it is. Personal or client data could be at risk. Play it safe and get a remote guru to assist you now. 

Your Tech will... 

  • Examine your computer to locate and remove any file sharing programs
  • Determine if the proper encryption and SSID are enabled on your existing network
  • Check your firewall to be sure it is working properly

 

Computer Maintenance
Need a tune up?  Our remote Techcan get your computer running in top form.   

 

  • Adjust your system settings for the fastest and smoothest performance possible
  • Clean up your hard drive and free  more space.
  • Apply the most recent security updates and patches for your operating system.

.

General Security Check

Need a tune up?  Our remote Tech can get your computer running in top form.   

 

  • Update your system with the current operating system security updates
  • Determine if your firewall is enabled
  • Check your antivirus software to be sure it is working properly
    Check your system for any file sharing programs
  • Check your instant messaging settings for common security mistakes
  • Review your computer's history of visited web sites and offer suggestions on which ones to avoid in the future
  • Search popular web sites like YouTube, MySpace and Yahoo for your personal information
  • Offer advice and suggestions on how to best keep you and your family safe online

 

What if you don't know what's wrong? 
If you are not sure what is wrong with your computer or if you need a variety of services performed, one of our gurus can help.  

Our Tech will...

  • Connect to your computer to diagnose and troubleshoot a wide variety of issues.

 

 

 
* Please note: A high speed internet connection is required so our Guru can properly connect to to your computer.